We hope you enjoyed your visit!
Please write us and tell us about your trip.
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Here are some letters we have received.
My family and I had stayed at the Akumal Caribe several times in the 1990's-the last time 13 years ago. We had not returned since my older son had gone away to college, but the 4 of us had very fond memories of our vacations together-the beautiful, uncrowded beach, wonderful food, and lovely people. We often talked about returning. My husband and I finally did so a week ago and were so glad that we did. Though surprised at how much the area was built up and how many more people were on the beach, we enjoyed our stay as much as we ever did. My husband was very pleased that the reef where he went diving seemed to be in better shape and at the number of turtles in the bay. The place was as beautiful as we had remembered. We always liked the older bugalow rooms and it was like coming home again to stay in one. The food at the Lol-Ha restaurant and snack bar was as wonderful as we remembered and the staff as nice-it was nice to see faces that we remembered.. Having your tasty breakfasts included in the price was a nice addition. We've tried other resorts over the years, but never found one that we liked more. So glad that you haven't gone the buffet route!
We especially want to commend the manager of the Lol Ha restaurant for helping us out with a dining card problem. He took a lot of time to make sure that everything worked out for us and was very pleasant doing so. We had a small problem with a leaking water bottle in our room and it was fixed very quickly.
The Akumal Caribe is a special place. We were so happy that it lived up to our memories. We are looking forward to returning next year.
Boylston, Massachusetts, USA
Just wanted to let you know what a wonderful time we had at Hotel Caribe! No problems at all. Many of my friends were first time visitors to Akumal and all want to make plans to come back. I want to especially recognize Jorge with the hotel. He was the perfect host for us from eagerly caring our bags and cases of water to bandaging my sons' foot from a minor injury to playing guitar at the party Saturday night! A real renaissance man!
The party was beyond my expectations. Victor was so accommodating and did a great job of decorating. It was the start to a great celebration of me turning 50 and these two people helped reaffirm what I have come to know- that it's the people that make experiences of life. Akumal is truly a beautiful location, but without you and your staff's help, it would be just another beach!
Dear Laura Wolfe,
My wife and I recently had the very great pleasure of staying our 2nd time this year at Hotel Akumal Caribe. I just wanted to let you know personally how fantastic the visit was. My wife Linda said it was the most perfect vacation we have ever had- I fully agree. Your staff at the hotel and at Lol-Ha restaurants were fabulous. I wish I could remember all the names but Victor stands out among them.
The setting for our 25th anniversary dinner was spectacular. (had the wife crying).
I wil get around to leaving a review on the LG website as well as Tripadvisor. Thank you so much for all your help and that of your entire staff for making this trip so memorable.
Hi Hotel Akumal Caribe People,
My wife and I just returned from staying in one of your bungalows in late March 2010. We had a fantastic time at your place. Everything about the Hotel Akumal Caribe was wonderful. The people were helpful and cheerful. The bungalow was great, with a very comfortable bed. We enjoyed the food, the beach, the water, the snorkeling, and the weather was superb. (We left 28 degrees and snow in Milwaukee and arrived to an 82 degree Akumal.) We also were happy that there was a grocery store. And we liked the fact that there were 4 or 5 restaurants within a short walk. Thanks for being such gracious hosts. We have already recommended your place to other people!
Nov. 30 - We stayed in your facility last week, and had a wonderful time.
I thought the maids that worked in our room were terrific - always cheerful, hard-working, and did a fine job. Maybe they would like this picture.
Rob, Jill, Ashley Y Henry Willie- Seattle Wa. Had a wonderful time, friendly, safe and clean rooms, safe beach.
Ursula F. Liebach, Germany. Best Service!!
Dave, Sidney Park, Cassandra. Colorado Spring, USA, we love this place.
Marathe Lacudare Italia. Akumal is magic, I have been here 20 years ago.
Burnett Family, Austin Tx. This was by far the best vacation ever!
Torgil Austin Tx. This trip was sooooo much fun! I loved it, thanks for everything
Mack Family, San Jose Ca. thank you for the great staff and great food, this is a beautiful place.
Sydney Mcgee: Back again after 24 years. My honeymoon room 103 June 9th, 1984 !!! now july 12 2008
Lessy Nyeken, Phila, PA Great Snorkeling, Kids had a great time, Staff was helpful and nice.
We love it here, coming back soon! Robert & Bill. Hancock Park
Anna Becker We love it here we had a great time. Hopefully be back soon.
Susan Kirkpatwell, Susan & John German. All so helpfull & kind. Fabulous place with Wonderful people.
Kris & Dave, Wisconsin. Fantastic week! Love it here
Gary Szalay & Kellie Dunn, Portland, Oregon: Great way to bring in the New year. Thanks!
Claudine & Armando, Montreal, Qc, Canadá. We truly enjoyed our staying here. The staff was extremely nice and professional. The beach was very clean and beautiful. We will recommend this place to others. Thank you all !!
Margot, Ventura Ca USA. Loved it! Loved it! Loved it! Everyone was so kind and helpful, my room was great. The snorkeling was the very best!!
Grunder Family, Lincoln Illinois. We had a fantastic stay. Weather was perfec, Water was great. We saw turtles, rays, squid a barracuda and many other fish. Can’t wait to come back to this wonderful place, Excellent service and extremely friendly people. We have to leave but we will back…
Clay, Kathe, Laurel tiknis, Bartlett, Illinois. 6th year in row, outstanding service, good food, good dring, great weather.
Jonn Shea & Erick Glass, Chicago Ill. Our third visit and everything was perfect as usual. Waaay too windy but gorgeous.
Stefanutti Family, from Sweden. Akumal is a wonderful place and this hotel es great place to stay at. The beach here was probably the best in the world. Outstanding snorkeling, turtles, shark rays barracudas and other nice fishes.
Tim & Annie Bellingham, WA USA. Wonderful, beautiful, relaxing everything we wanted and more !!! can’t wait come back! Thanks for everything.
Jess & Nasy, New York, NY. Must wonderful way to end a year and begin a new one! The food, room, beach weather and staff are super.
I wanted to Thank you all for making our trip to Akumal wonderful yet again.
We had an amazing trip and loved our room 408 of course. It’s our favorite room and was ready for us when we arrived. Laydi always had fresh flowers in the room daily which always brightened my day and made me smile and feel special during our stay. The gesture is very much appreciated and she always welcomed us with a big friendly smile and our room was always very clean.
All of the staff was extremely helpful, friendly and very accommodating. George went out of his way to make sure we were always taken care of, spent time chatting with us and is just a terrific guy. He does a great job at making the guest feel welcome and he truly cares about the guest happiness during their stay. We noticed a huge improvement this year service wise. Miguel also did a great job when we needed him and Barth at the front desk was helpful as usual. There are many others that I don’t know their names that were wonderful. We just thought everyone made us feel welcome.
The bar and restaurant staff was great as well. Everyone went out of there way for us. We enjoyed the service and the friendliness of all of the staff. It’s nice to come back each year and they actually remember you. On New Years Eve we had a nice table in front of the snack bar. Andres did a wonderful job at making sure we were happy and taken care of. Rodrigo , I think he may have been a manager of some sort was just terrific. He went out of his way many times to make sure we were happy. We wanted the prime rib and did not realize we needed a reservation and the restaurant was full. He was able to work it out so we had the prime rib and those awesome mashed potatoes at our favorite ocean front table. It could not have been better. All of the food and drinks were very tasty.
I also wanted to mention Samuel in the snack bar; we met him a few years ago and he has always remembered us and has gone out of his way to make sure we are taken care of and happy. He is a great guy and we always look forward to seeing him again.
We look forward to our next visit to Akumal. When planning trips, we think about it all year and can’t wait for it. When we get to our destination it is important that everything goes smooth. Even the slightest of problems can ruin a day or the week. Most people say “hey when you are on vacation, bad things can happen just go with it, at least your on vacation”. I disagree. We look forward to our trip and dream about it all year. We want every minute to be perfect. That is what we got from our trip this year and I wanted you to know it and to thank you all for that.
I wish you all a very happy, healthy, safe and successful 2010 !!!!!
Judy & Mike Flood
Family Gathering December 27th, 2009
We just wanted to write and thank you for a wonderful event. Everything was perfect, and better than we could have imagined! Everything was just taken care of without us having to think about it or worry about any of it. The food was delicious, as were the drinks. The location was beautiful and the set-up was exactly what we wanted - plenty of space for people to mingle, but also some places for people to sit down while they ate or if they were tired.
Thank you again. We will highly recommend you to anyone we know who visits Akumal!
Sarah and Bill
Just spend the last three days at your quaint resort and wanted to email the owners and mgt. to let you know how amazing a few of your staff members were- particularly Gary and George. The energy and pace of akumal was so welcome after the hectic of parts of Playa del Carmen, but the assistance and personal service from George and Gary were second to none. We have never been treated better. we so enjoyed meeting them both and particularly getting to know George.
It is the combination of these three individuals and the wonderful setting of akumal that took our great vacation to fantatic. You as owners and mgt should be so proud to know this.
Thank you so much and please pass my email along to George if you will so that we can say hello.
Thanks again - Candice, Alissa and Julie Lombardo room 207, 12/26-28, 09
Aug. 19, 2009
Phenomenal.....Wonderful.....Exceeded our Expectations Beyond Imaginable.....
If we could write our feelings on a large marqee in all capital letters it would only hit the tip of the iceberg for how grateful and happy we are with the whole experience.
Hotel Akumal Caribe (Steve, you know what you did for us and another email/letter is to follow :) went above and beyond. We were impressed with everything from the service to the accommodations to the food to the whole vibe of the hotel and staff.
We are now swamped with getting back to reality, preparing to move and getting ready for a new turn in our lives but we will send a proper email and letter of gratitude (to key players--reception staff, Andres, Victor, Gina...) and thanks to the hotel and staff with as many details as we can remember to be thankful for the entire week and our wedding day.
We will also give a raving review on Tripadvisor.com (we'll encourage other guests to write reviews as well). We will also send you pics of the wedding day as soon as we receive them and filter through them to pick the best of the best.
As for our guests; we have some that are planning an every other year reunion at the hotel! On behalf of our guests, they were thoroughly impressed as well, saying things like "dream wedding", "perfect place to spend a vacation"...."we are coming back"....it goes on!
Laura, as we are sure you know, you have an incredibly well-run, friendly, efficient and professional staff. From pleasantly dealing with our 101 questions to delivering bags to water to accommadating our guests to creating a sign in front of the Cannon House Suite to delivering a beautiful wedding including top-notch service and a beautiful pastry table...seriously, we could go on and on and on......We were thoroughly pleased on a daily/(hourly!) basis with our decision to have our wedding week at Hotel Akumal Caribe.
It will live in our memories as one of the best decisions we've ever made as now husband and wife! (Steve--thanks for guiding us towards Hotel Akumal Caribe--for lack of better words--Great Find!)
Carlie & Jeff