Emergency number

The new emergency number in Mexico is 911

Water supply:

The tap water is not potable. Please use the purified drinking water supplied in each room. (All food service facilities use purified water only).

Tips on tipping$:
Our staff strive to give you the best service and they greatly appreciate tipping, since this is a major part of their Income. The average tip at restaurants is 15%-20%  if you are happy with the service. We do not include the tip on your bill, except for groups of six or more people. Bellboys are generally tipped the equivalent of that in the USA or CANADA. For maid service, we recommend around $2.00 per day per room and more for condos and villas.  When possible, please give the tip to the maid or maids directly. They really appreciate it. 

We have a telephone system that allows you to make calls out, and to receive calls to your room. The telephone number is 984 2063500 and to dial it from the US, 011 52 984 2063500. To send a fax to the hotel: 984 2063501. You may also call the front desk from your room. Full instructions by the phone. If someone wants to call you and knows your room number, they can dial 1 and the room number to bypass the front desk.

Internet Services
We now have free high speed internet in all the rooms and wi fi throughout the property including Lolha area. 

The use of the bracelet will easily identify you with the attendant and with our security guards who are required to monitor that only hotel guests use the pool and the palapas on our property. We want to give our guests the best possible service and stress free use of our facilities.

We strongly recommend you leave your valuables in your in room safe. Petty theft has been known to happen on the beach since it is open to the public and hard to patrol the entire area. So, watch your bags, clothes, and gear while on the beach.

Tour Desk at Front Office
Car rental, transfers, tours, golf cart rentals, bike rentals, and other travel services are provided here. ( Service is not part of the hotel)

Beach towels:
If you need a beach towel, you may go to the front desk and leave a $10.00 U.S. deposit per towel. Please don't take bath towels from your room to the beach. Violators of this rule will be placed in front of a Mexican Firing Squad. (You think we're joking?)

Beach chairs:
Please show your room key or bracelet to the attendant on the beach or Lolha area.  If the attendant is not there, please be patient. He is probably taking chairs to someone else. 

Security boxes:
Please use the security boxes in each room. We are not responsible for any missing items in your room. Lock your doors and windows when not in your room. 

The electrical supply in Akumal is a serviced by the Playa del Carmen Electrical Commission. From time to time, we do experience power failures. These are unfortunately beyond our control.  In the event of a power failure, please follow the procedures below.

Please turn off the fan and the air conditioner. This will protect the equipment in the event of a power surge.
Power will be restored momentarily in the main hotel complex with our backup generator. Please note: The generator does not service the Cannon House nor The Half Moon Bay Condominium
Enjoy! Hopefully, the power outage will not last long.

Transportation and driving in Mexico:

Probably, the most convenient way to reach a destination is to take a taxi. Taxis are generally near the front entrance 24 hours a day. However, you may reserve a taxi one day in advance at the front desk. The taxis are unionized and have fixed rates to popular areas.

For the more adventurous, you may take the bus to wherever you're going. We have an approximate bus schedule for the buses going north to Cancun, and south to Tulum at the reception. The times are not exact, so it's best if you arrive at the stop 15-20 minutes before the actual time the bus is supposed to pass. Please remember, these times are only approximate and may change at any time. The bus stop is at the highway and is a yellow and white shelter. You may find that a bus will go zooming past you while you're waiting. Don't despair; it was probably a guided tour bus.

Tour Desk 
Located at our Front Office, they offer golf cart rentals, bike rentals, tour reservations and information, airport transfers, and car rental.